What we collect,
and where it goes.

who we are

The business responsible for your information

Alien Web Design is part of Alien IT Solutions, a sole trader based in Sydney, Australia. Our ABN is 32 385 519 280. Our website is alienwebdesign.com.au and our phone number is 02 9161 8000.

what you provide

Details in your enquiry

When you send our enquiry form, we collect only the contact details and message shown on the form.

• Name

  We ask for your name so we know who we are speaking with.

• Email

  We ask for your email so we can reply.

• Phone

  You may provide a phone number, but it is optional.

• Message

  We collect the message you choose to send.

enquiry context

Information added to the form

The form adds a small amount of context so we can understand the enquiry and where it came from.

• Offer or service

  We receive the internal slug for the offer or service you clicked.

• Page path

  We receive the path of the page where you made the enquiry. We never send the query string.

• Campaign details

  When present, we receive utm_source, utm_medium, utm_campaign, utm_term, utm_content, gclid, gbraid, wbraid and msclkid, plus the landing page and referring site. These first-touch details are held in your browser's sessionStorage and disappear when you close the tab.

spam and delivery

What happens when you submit

Your enquiry is checked for spam, delivered to us and recorded in our own customer system.

• Akismet spam check

  Akismet, run by Automattic, receives your name, email, message, IP address and browser user agent for a spam check. If Akismet says the enquiry is spam, the message is dropped.

• Anti-spam signals

  We also send a hidden honeypot field and the number of milliseconds between page load and submission. These two signals are discarded after delivery.

• Email delivery

  The enquiry is emailed to our business and carried by Twilio SendGrid.

• Customer record

  The enquiry is written into our own self-hosted EspoCRM.

site activity

Analytics, advertising and security

We use a short list of services to measure site use, count enquiries and protect the form.

• Google Analytics 4

  Google Analytics 4, measurement ID G-D2V5F3GVHH, sets cookies. We do not send your name, email or phone number to it, and we do not put personal data in URLs.

• Google Ads

  Google Ads, conversion ID AW-18240262631, records a successful enquiry once. A one-time token stops a refresh of the thank-you page from counting it twice.

• Cloudflare

  Cloudflare sits in front of the site and sees the IP address for every request. It also injects a small performance script when a browser loads a page.

• Rate limiting

  We use your IP address for the spam check and to limit submissions to five messages in ten minutes. We do not use it for profiling.

keeping and sharing

We keep data only while there is a reason

We keep enquiry and client data while there is a live reason: an open conversation, a quote, a job in progress, or records for an actual client. We delete it when there is no live reason. Google Analytics data expires on Google's schedule. We do not sell, rent or trade your data.

your choices

Access, correction and deletion

You can ask us about your data and control optional tracking without losing access to the site.

• Make a request

  Ask for access, correction or deletion by calling 02 9161 8000 or using the enquiry form. There is no charge.

• Block tracking

  You can block cookies or use an ad blocker. The site and the enquiry form will still work.

• Make a complaint

  You can raise a privacy complaint with us. You can also complain to the Office of the Australian Information Commissioner.